Urbane Cyclist is a worker cooperative. Each worker member is part owner, and all major decisions are made in a collective, non-hierarchical process. Worker cooperatives support workers’ livelihoods: a very different approach from the corporate focus on the bottom line. Co-ops aim to serve the needs of a community with integrity and a vision towards social justice and genuine alternatives to corporate culture and values.
Urbane is committed to providing a workplace that includes people of diverse backgrounds. Urbane believes that a diverse workforce and inclusive workplace culture enhances the performance of our Co-op. Urbane is committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, religious beliefs or any other non-merit fact, so that all employees feel included, equally valued and supported. Urbane seeks to recruit persons of diverse backgrounds. Urbane recognizes that the diverse knowledge, perspectives, ideas, experiences and qualities of all employees are critical to our success. The members and employees of Urbane are committed to achieve and supporting Urbane’s ongoing commitment to a diverse and inclusive workplace.
Currently the Urbane Cyclist Service Department is searching for Mechanic Level 2, Level 5 and Service Writer. Full time available. We are a full service bike shop specializing in adventure/touring/commuter bikes but also with a focus on performance track, road and mountain bikes. We are seeking mechanics who are constantly looking to push their knowledge forward as well as demonstrate professionalism, excellent customer service and interpersonal skills. Please apply with a cover letter to email@example.com with “Hiring 2015” as the subject line. Hourly compensation based on experience. Urbane Cyclist pays competitive wages.
Mechanic Level 2 – Basic Repair Technician
Overview of Job: This position is ideal for a mechanic with one year of bike shop experience and a basic understanding of mechanical adjustments, accessory installation and quality control procedures. A strong desire to learn and attention to detail are a must.
Level 2 duties include:
Bike builds up to $1200 retail value
Accessory and part installation
Flat fixes (not tubular or tubeless)
Basic adjustments (brakes, gears, bearings, wheel true)
Cable and housing and brake pad installation
To perform basic repairs according to shop standards of quality
Rate of pay: Starts at $13.06/hr, higher wage paid for more skill and experience.
Mechanic Level 5 – Advanced Repair/Suspension Technician
Overview of Job: This position requires a mechanic with a minimum of 5 years experience, completion of Barnett’s, UBI, or Winterborne courses and a strong customer service initiative. Extensive knowledge of suspension service, wheel building, hydraulic brake systems, and internally geared hubs a must.
Level 5 duties include:
Frame facing and chasing
Custom bike builds
Hydraulic brake service
Provide excellent customer service
Rate of pay: Starts at $16.63/hr, higher wage paid for more skill and experience.
Service Writer/Level 4 Technician
Overview of Job: The Service Writer sells repairs first and foremost and the role requires a great deal of technical and product knowledge. Above all excellent customer service and organizational skills are a must. The Service Writer must also have the ability to communicate effectively with mechanics who will be performing the repairs. A minimum of 5 years experience (or 2-3 with UBI, WBI, or Barnett's certification).
Service Writer duties include:
Provide excellent customer service
Create workorders using a web based system that clearly describes the work to be performed (labour and parts)
Clearly communicate to the customer the work they will be receiving, the estimate, the completion time
Schedule and delegate work to mechanics based on customer expectation and needs of the sales department
Monitor parts inventory and supplies
Liaise effectively between departments as necessary
Perform repairs as necessary
Rate of pay: Starts at $15.30/hr, higher wage paid for more skill and experience.